When it comes to ensuring smooth operations for your projects, our Standard Technical Support Package delivers exactly what you need. This package begins with a structured project familiarisation and handover process to ensure that your team understands your project's unique features and functionality.
Familiarisation and Handover: At the start of our engagement, our team goes through an in-depth familiarisation process with your team. After familiarisation, we facilitate a seamless handover process. During this stage, we ensure your team is fully equipped with all necessary knowledge and tools to support your customers.
Unlimited Support: With this package, our team is available to diagnose and resolve an unlimited number of bugs the month. This allows you to focus more on the business aspects while we ensure their smooth operation.
All-inclusive Monthly Rate: The flat monthly rate means you know your expenses upfront, allowing you to manage your budget effectively. There are no hidden fees or additional charges.
Access to Expertise: You have access to the same team of Software Engineers who built your solution, which means we can provide comprehensive support for your project.
Quality Assurance: With our Standard Support Package, quality is guaranteed. Each issue resolution goes through a thorough testing process to ensure that the fix is effective and does not introduce new issues.